How long does processing take?:
Normal processing is between 1 and 3 business days. During very high volume periods processing will take longer, but usually not more than 3 business days. If we know processing is expected to be more than 3 business days, we will ususally post updated expectations on our home page. While a vast majority of our orders do go out next day, please expect up to 3 business days to account for factors we cannot control. Our business hours are Monday through Friday, 10am to 5pm. We are closed Saturday and Sunday.
Our "Tmaxx's No Frills Mls" line is hand-made to order and, thus, requires more processing time. Orders containing products from this line may take and additional 1 to 2 business days to process before shipping. During sales and promotions, processing time may be longer.
Priority shipping is a service offered by the US Postal Service for faster estimated shipping times. Priority Shipping offers an estimated date of arrival, but this date is not guaranteed by USPS and may take longer.
Selecting Priority Shipping does not indicate Priority Processing. We process all orders in the order in which they are received.
We reserve the right to combine orders at our discretion. No refunds on shipping will be issued on combined orders.
Due the way the USPS charges for shipping, there are occasions where splitting an order into 2 shipments is a significantly lower total cost. This usually means splitting an order into 2 First Class shipments instead of 1 Priority shipment, but there are exceptions. In all cases, if you pay for Priority Shipping, your will receive priority shipping. If you pay for shipping by weight, we reserve the right to split orders as we find necessary. Split orders will ALWAYS be shipped at the same time and you will receive tracking information for both orders via email.
When do we ship?
Our office hours are Monday through Friday, 10am to 6pm. Our offices are CLOSED Saturdays and Sundays. Orders are processed daily.
Do we offer in-store pickup?
Vaping Watch Inc is not a retail location but we do offer "in-store" pickup. If you plan on picking up your order at the Watch Tower, please let us know at least 1 day in advance when you intend on picking up. You can pick up anytime between 1pm and 5pm, Monday through Friday. We are closed weekends.
Selecting "Pickup From Store" in an attempt to bypass paying shipping will result in your order being cancelled.
We do offer shipping to some international locations (see our "UK Shipping" section for specifics on UK Shipping). Due to rapidly changing customs laws, we cannot be held responsible packages lost or siezed by customs or additional taxes charged by customs to ANY destinations outside of the US. We will not be held financially liable in any way for lost packages or additional taxes or fees. We will not offer refunds for international orders lost or siezed.
We will be happy to reship a package if it shoud be returned, but the customer will need to pay shipping. If a package is returned to us and the customer chooses not to have it re-shipped, we will deduct the original shipping charge from the order total and apply the balance to the customer's account as a store credit.
Do we ship to your country?
If we do ship to your country, your checkout screen will show shipping options once you've put your shipping address in. If you have entered your shipping address and there are no shipping options, or the only option is "Pickup From Store", we do not ship to the shipping address you've entered. If you choose "Pickup From Store", your order will be ready for pickup within 2 to 3 days and you, or your agent, may pickup at your leisure. Choosing "Pickup From Store" in an attempt to bypass paying shipping will result in the order being cancelled.
Our office number is (919)615-0433 and you are welcome to call our shop for any inquiries you may have. Sending us an email is the best method to make sure your message gets to the correct department.
Watch Hill, Owner: firstname.lastname@example.org