Shipping & Delivery Information
How long does processing take?:
We typically ship most orders next business day. If we know shipping will not be next day, we will usually post this information on our home page as soon as we realize this may be possible. During very high volume periods processing will take longer, but usually not more than 3 business days.
Our "Tmaxx's No Frills Mls" line is made to order and, thus, requires more processing time. Orders containing products from this line will take 1 to 3 days to process before shipping. During sales and promotions, processing time may be longer.
Priority shipping is a service offered by the US Postal Service for faster estimated shipping times. Priority Shipping offers an estimated date of arrival, but this date is not guaranteed by USPS and may take longer.
Selecting Priority Shipping does not indicate Priority Processing. We process all orders in the order in which they are received.
We reserve the right to combine orders at our discretion. No refunds on shipping will be issued on combined orders.
When do we ship?
Our office schedule are Monday through Friday, 10am to 6pm. Our offices are CLOSED Saturdays and Sundays. Orders are processed daily.
Do we offer in-store pickup?
Vaping Watch Inc is not a retail location but we do offer "in-store" pickup. If you plan on picking up your order at the Watch Tower, please let us know 2 days in advance when you intend on picking up. You can pick up anytime between 10am and 5pm, Monday through Friday. We are closed weekends.
We do offer shipping to some international locations (see our "UK Shipping" section for specifics on UK Shipping). Due to rapidly changing customs laws, we cannot be held responsible packages lost or siezed by customs or additional taxes charged by customs to ANY destinations outside of the US. We will not be held financially liable in any way for lost packages or additional taxes or fees. We will not offer refunds for international orders lost or siezed. We will be happy to reship a package if it shoud be declined by customs and returned, but the customer will be required to pay return shipping. If a package is returned to us and the customer chooses not to have it re-shipped, we will deduct the original shipping charge from the order total and apply the balance to the customer's account as a store credit.
Our office number is (919)615-0433 and you are welcome to call our shop for any inquiries you may have. Sending us an email is the best method to make sure your message gets to the correct department.
Wrecker (John Nichols). Opertions Manager: email@example.com (Customer service issues, shipping questions, website issues)
Tmaxx (Bruce Nichols). Shipping/Lab Manager: firstname.lastname@example.org (Product questions, order tracking)
Watch (Watch Hill). Owner: email@example.com (Submit your issues or problems to Wrecker or Tmaxx first and contact Watch only if they aren't able to resolve your issues or problems to your satisfaction.)